Information We Collect

We collect information needed to process and deliver your orders, such as your name, email address, phone number, delivery address and order details. Date of birth may be collected for optional newsletter or promotional preferences when you provide consent.

How We Use Information

Your information is used to process orders, confirm purchases, arrange delivery, provide customer support, manage returns and improve our shopping experience. Promotional messages are sent only when you choose to receive them.

Cash on Delivery

Cash on Delivery is the only payment option available. We do not collect or store credit card, debit card, banking, wallet or other online payment details through the website.

Order & Delivery Information

Order information may be shared with delivery and logistics partners when necessary to complete your purchase. Only the information reasonably required for delivery, order verification and related services is provided.

Website & Browsing Data

We may collect limited technical information such as browser type, device information, pages viewed and general website activity. This information helps us understand website usage, improve performance and make the catalog easier to use.

Cookies & Local Storage

The website may use cookies or local storage to remember preferences, shopping cart items and basic website settings. These technologies help provide a smoother browsing experience and do not contain payment information.

Data Protection

Reasonable technical and organizational measures are used to protect personal information from unauthorized access, misuse, alteration or disclosure. Access to customer information is limited to those who need it for legitimate business purposes.

Information Sharing

Personal information is not sold or rented. Information may be shared only when reasonably necessary with service providers such as delivery partners, website service providers or analytics providers, or when required by applicable law.

Marketing Preferences

If you subscribe to newsletters or promotional communications, you may withdraw your consent at any time. You can also choose to unsubscribe from marketing messages without affecting your ability to place orders.

Data Retention

Information is retained only for as long as reasonably necessary to fulfil orders, maintain business records, handle returns or disputes, meet legal requirements and support legitimate operational purposes.

Your Information Choices

You may choose not to provide optional information, withdraw marketing consent or request appropriate changes to your personal information, subject to applicable legal and operational requirements.

Children's Privacy

Our shopping services are not intentionally directed toward children. We do not knowingly collect personal information from children where such collection is restricted by applicable law.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our services, technology or legal requirements. The updated version will be made available on this website.

Acceptance of Terms

By accessing this website, browsing products or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue use of the website.

Product Information

We make reasonable efforts to keep product descriptions, images, availability and pricing accurate. Colours and appearance may vary depending on your device or screen settings. Product details and prices may change without prior notice.

Orders & Payments

Cash on Delivery is the only payment option available. Orders may be reviewed or verified before shipment. An order is considered accepted once it has been confirmed for fulfilment. The applicable order total will be shown before the order is completed.

Order Cancellation

Orders may be cancelled before shipment, subject to processing status. Once an order has been dispatched, cancellation may no longer be available and the applicable return process will apply.

Shipping & Delivery

Orders are generally processed within 24 hours and delivery typically takes 2–5 business days, depending on location and carrier availability. Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control.

Delivery Acceptance

Customers are responsible for providing accurate delivery information and being available to receive the order. Additional delivery attempts may depend on carrier procedures and availability.

Returns & Refunds

Eligible products may be returned in accordance with the applicable 14-Day Return Policy. Returned items may need to be unused, undamaged and in their original packaging. Refunds for eligible Cash on Delivery orders may be provided through an available approved refund method.

Prohibited Use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit false information or use the website for unlawful purposes.

Website Availability

We aim to keep the website available and functional, but temporary interruptions may occur due to maintenance, technical issues, updates or circumstances beyond our reasonable control.

Limitation of Liability

To the extent permitted by applicable law, liability relating to an order will be limited to the value of that order. We are not responsible for indirect, incidental or consequential losses arising from product use or website access.

Changes to These Terms

These Terms & Conditions may be updated from time to time to reflect changes in our services, policies or legal requirements. Continued use of the website after an update constitutes acceptance of the revised terms.

Applicable Law

These terms are subject to applicable laws and regulations. Any disputes will be handled in accordance with the legal requirements applicable to the transaction and the parties involved.

Return Eligibility

You may request a return within 14 days of delivery. Items should be unused, undamaged and returned in their original condition with the original packaging, accessories and included materials where applicable.

Product Condition

Returned products must be suitable for resale. Personal care, hygiene-sensitive, opened, used or sealed products may not be eligible for return where health, safety or hygiene requirements apply.

Return Process

Return requests should include the order details and a brief reason for the return. Where eligible, return instructions or pickup arrangements will be provided. Customers should retain the product and packaging until the return is completed.

Inspection

Returned items may be inspected after receipt to confirm their condition and eligibility. A return may be declined if the product shows signs of use, damage, alteration, missing parts or other conditions that make it ineligible.

Damaged or Incorrect Items

If an item arrives damaged, defective or different from what was ordered, report the issue as soon as reasonably possible, preferably within 48 hours of delivery. Photos or other details may be requested to verify the issue.

Replacement or Refund

For eligible damaged, defective or incorrect items, a replacement or refund may be offered depending on product availability and the circumstances of the order.

Refunds for COD Orders

As Cash on Delivery is the only payment option, eligible refunds for COD orders will not be returned to a card or online payment account. Refunds may be processed through an available approved bank transfer or other applicable refund method.

Refund Processing Time

Once a returned item has been received and approved, eligible refunds are generally processed within 3–5 business days. The time required for the refund to reach the customer may vary depending on the selected refund method.

Non-Returnable Items

Certain products may not be eligible for return, including opened hygiene-sensitive products, perishable goods, activated digital products, gift cards and items specifically marked as non-returnable at the time of purchase.

Return Shipping

For eligible returns, return shipping or pickup arrangements may vary depending on the reason for the return and the product involved. Instructions provided for the specific order should be followed.

Policy Updates

This Return Policy may be updated from time to time to reflect changes in products, services or applicable requirements. The version published on this website will apply to eligible returns.